Client Liaison position opening
- Posted on: Nov 21 2017
Diagnostic Pathology Medical Group, INC. (DPMG) is one of the largest independently owned, multispecialty pathology groups in California, located in Sacramento. DPMG has been a leader in delivering quality services to hospitals, clinical laboratories, research institutions and other physician specialties for over 75 years.
Our team of physicians, laboratory staff and customer service representatives have continuously set the standards for diagnostic excellence, service reliability and customer assistance. We make great efforts to foster long standing collegial relationships in the medical community. We value our accessibility and ability to provide both inpatient and outpatient services, assuring continuity of care.
DPMG is seeking to expand our sales team. The Client Liaison position will be expected to develop new business by increasing specimen volume, and maintain all existing business from among physicians and other clients within the territory. The Client Liaison will work closely with multi-specialty physician offices, outpatient surgery centers and clinics. The territory covers parts of the greater Sacramento area, Solano and San Joaquin counties.
Essential Duties and Responsibilities:
Drive sales through pre-call planning, post-call analysis and consistent follow-up.
Cold call new, prospective clinicians and upsell current clients.
Prepare and present proposals.
Identify and pursue opportunities for new relationships with insurance companies/HMO’s/IPA’s.
Identifies barriers to expand business. Develop and implement strategies to overcome those barriers.
Provide overall support and expertise to existing clients and builds and maintains close professional relationships with key account persons.
Visits each established client depending on the particular needs of the office/client and/or specimen volume referred.
Provides ongoing education to clients related to products and services available through DPMG.
Works with various servicing departments to help troubleshoot and resolve client concerns or problems.
Produces clear, concise and meaningful management reports detailing sales and client maintenance activities.
Functions as a liaison between DPMG clients and pathologists to ensure that the quality of service is optimal at all times.
Participates as DPMG’s representative at various meetings and conferences as necessary.
Demonstrates a professional, efficient and courteous manner when working with potential and established clients.
Keeps up to date with current insurance contracts and the types of specimens DPMG is contracted to process.
Stays informed at all times about the competition in the area, i.e. turn around time of reports, service offerings, pricing, etc.
Works closely with the Client Services department to ensure that client addresses are current, supply orders are filled, and any special client needs are met.
Other duties, as assigned
Regular, predictable attendance is required.
Education and/or Experience: Bachelor’s degree from a four-year college or university; and one to two years related sales experience; or 5 years of related sales experience.
Superior written and verbal communication skills.
Ability to communicate effectively and appropriately with physician clients.
Ability to read an interpret documents such as contracts, rules and regulations, operating and maintenance instructions, procedure manuals, etc.
Familiarity with medical terminology
Knowledge of Healthcare industry
Previous healthcare sales experience preferred
Proficiency in Microsoft Office, Word, Excel, etc.
Candidate must have residency in close proximity of territory
A valid driver’s license and a motor vehicle record in good standing
Other Skills and Abilities:
· Superior sales, negotiating and diplomacy skills
· Ability to prioritize diverse activities and manage time efficiently
· Ability to concentrate and work independently
· Ability to meet deadlines
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to operate a motor vehicle safely, occasionally for long distances and for extended periods of time.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Understand the importance of job duties and execute same with a high degree of accuracy and attention to detail
· Maintain a clean, safe working environment; properly maintain equipment
· Follow established protocols closely and accurately
· Maintain an acceptable, efficient working pace with minimal errors
· Maintain a professional demeanor while interacting with clients, prospects, pathologists and other staff
· Work as a team player, communicate effectively with fellow employees and assist others as necessary
· Refrain from excessive socializing while on duty, remaining focused on duties to be completed
· Consistently arrives to work on time as scheduled; attends on a regular basis without excessive absenteeism; makes every effort to schedule appointments and extra curricular activities after scheduled shift has ended
**Please include salary requirement with cover letter.**
Job Type: Full-time
Paid time off
Monday to Friday
Driver’s License (Required)
Work Location: On the road
Qualified applicants should submit a cover letter, CV and 3 professional references here https://www.dpmginc.com/careers/.